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Last updated: May 2026
We ship throughout Costa Rica via partner courier companies. In restricted-access areas we can coordinate delivery at the nearest pickup point; we will confirm this before dispatch.
The indicated times are estimates and may vary for reasons beyond Ozosana's control (weather, holidays, courier logistics contingencies).
Orders confirmed before 2:00 p.m. Monday to Friday are prepared the same business day. Those received outside that time or on weekends and holidays are processed the next business day. We do not dispatch on Saturdays, Sundays, or official holidays.
When your order is dispatched you will receive an email with the tracking number and instructions to follow it on the courier's portal. If you don't see it in your inbox, check your spam folder.
If the courier cannot find the recipient, the package is left at the nearest post office, or otherwise returned to our warehouses, and we will contact you to arrange a new shipment, which may carry an additional redispatch cost.
We can modify the delivery address only while the order has not been dispatched. Write to us as soon as possible at contacto@ozosanacr.com with the order number and the new address so we can evaluate the request.
If upon receipt you detect damage to the packaging or missing items, document it with photos and report it within 72 hours of delivery. We will coordinate the investigation with the courier and, depending on the outcome, a replacement, credit note, or refund will apply according to our Returns Policy.
Ozosana is responsible for the product until its delivery to the address indicated by the buyer. It is the buyer's responsibility to provide a complete, accurate address with clear references, and to ensure that someone is available to receive the package.
For questions about the status of a shipment, write to us at contacto@ozosanacr.com indicating the order number. We are available Monday to Friday during business hours.