Privacy Policy

At Ozosana we respect the privacy of our customers. This policy describes how we collect, use, store, and protect the personal information you provide when browsing, registering, or making purchases on our website, in accordance with the legislation in force in Costa Rica.

• Identification data: first name, last name, and identification number where applicable.
• Contact data: email address, phone number, and shipping address.
• Transaction data: details of products purchased, amount, and date of purchase.
• Technical data: IP address, device type, browser, and pages visited.

We use your data to process orders, coordinate shipping, issue invoices, provide customer support, prevent fraud, comply with legal obligations and, with your consent, send you communications about promotions and news.

The processing of personal data is carried out in accordance with Law No. 8968 on the Protection of the Individual with regard to the Processing of their Personal Data of Costa Rica and its regulations. The legal bases include the performance of the purchase contract, compliance with legal obligations, and the informed consent of the data subject.

As the data subject you may exercise at any time the rights of access, rectification, cancellation, and objection (ARCO rights), as well as withdraw the consent given. To exercise them, send a request to the contact email indicated at the end of this policy.

We may share your data with providers that support us in operating the business, such as the payment gateway, courier companies, and logistics operators, only to the extent necessary to provide the service. These third parties are required to keep the information confidential.

We use our own and third-party cookies to remember preferences, keep the cart session, analyze site traffic, and improve the shopping experience. You can configure your browser to block or delete cookies; please note this may affect the functioning of some sections.

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. No transmission over the Internet is completely secure, so we cannot guarantee absolute security.

We keep personal information for as long as necessary to fulfill the described purposes and the applicable legal, accounting, and tax obligations.

The site is intended for adults. We do not knowingly collect data from minors; if we detect that a minor has provided information, we will proceed to delete it.

Some of our technology providers may operate outside Costa Rica. In these cases we adopt appropriate safeguards so that the transfer complies with Law 8968 and an equivalent level of protection is maintained.

The data controller is Ozosana, domiciled in Costa Rica. For inquiries or requests related to personal data you can write to us at contacto@ozosanacr.com.

We may update this policy periodically. We will publish the current version on this same page, indicating the date of last update.

This policy takes effect from the date indicated at the top of the document.